Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 45 days from the date of purchase
• In unused and re-sellable condition
• In the original packaging with all the tags intact
• Worn items cannot be returned for hygiene reasons (this includes washed items)

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)
• Worn swimwear and underwear cannot be refunded

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

If you want to exchange you just need return the item you do not wish to keep and we will arrange a refund on the returned item (when approved and when we receive the returned item). You can then make a purchase for the correct item when u have sent off the returned item, you do not need to wait for the item to be returned to make a purchase on the new item. 

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.